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Some angry Shenzhen tourists who aren't satisfied with Hong Kong Disneyland's offer of compensation are now seeking legal means to force the park to make amends for shutting out throngs of tourists during the Spring Festival.
The Shenzhen Lawyers' Association revealed Sunday that it had received numerous queries from upset tourists seeking adequate compensation from the park.
The association said that from a legal perspective, Disney had violated its side of the contract by refusing entry to tourists who held valid tickets.
Although the park stated that it closed its gates to ensure safety and a quality experience for its tourists, the association held that it should be liable for failing to fulfill the contract, and thereby needed to provide compensation, which included the cost of transport and accommodation.
The current compensation plan offered by Disney will only refund the cost of tickets, but will not cover other expenses linked to the tour.
However, Jiang Junhui, a lawyer with Guanghe Law Firm in Shenzhen, said that customers were actually in a disadvantaged position legally, as the park could easily wipe off its liability on the basis that its six-month ticket was not fixed to a specific date.
Liu Ke, a manager with Shenzhen Sightseeing Company, said Monday that his firm had refunded about 20 tourists who hold six-month tickets. "Our clients didn't react strongly. But I think legal efforts by some other tourists are meaningful, which will urge the park to improve its service," Liu said.
Liu's company is currently negotiating with Hong Kong Disneyland to become the park's third agent in the city.
"To avoid similar incidents in the coming May Day and National Day holidays, we suggest the park join the local online tourism network that monitors the flow of tourists regularly," Liu said.
(Shenzhen Daily February 21, 2006)
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