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Hong Kong Disneyland Friday wrote letters to wholesalers and travel agents that people who were unable to use HK Disneyland tickets on Feb. 1 or 2 and cannot return to the park during the six-month validity period can request a refund.
For those who would like a refund, they should return their tickets to the location where they were purchased, the letters said.
For two days continuously, Feb. 1 and 2, more than 100 visitors were shut out of the park, which met the daily maximum reception capability soon after opening.
The incident drew great concern from the Hong Kong government and the public. The theme park was urged to improve its ticketing and admission arrangements to avoid recurrence.
Over the course of this week, HK Disneyland executives have met with their Travel Industry Advisory Board, leaders of the Travel Industry Council, inbound operators and individual wholesalers in Hong Kong and the Chinese mainland to map out future plans.
In response to the overwhelming demand during the Chinese New Year, HK Disneyland is exploring the option of adding more Special Days, which require date-specific tickets, for expected high-demand periods, such as the upcoming Golden Week in May.
"We are very happy HK Disneyland is meeting with the various travel trade groups and seeking our counsel," Joseph Tung, executive director of the Travel Industry Council of Hong Kong, said.
"We support the six-month flexible ticket option because it was developed in response to feedback from wholesalers, retailers and guests. And we know HK Disneyland is looking at options to be better able to meet high guest demand," Tung said.
(Xinhua News Agency February 11, 2006)
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