旅游法將治六大亂象
China mulls tourism law to eradicate six loopholes
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調整字號大小: 
游客無法維權
Tourists cannot safeguard their rights
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| 游客無法維權 Tourists cannot safeguard their rights |
| 亂象：在游客合法權益受到侵害的時候，游客維權經常會遇到投訴無門或者無效的情況，部分游客可能會有不理性的過激維權行為。 | Phenomenon: When tourists' legal rights are infringed, tourists usually do not have a place to lodge their complaints to or their complaints have no effect. Therefore, some tourists may carry out irrational right-safeguarding actions. |
| 案例：2012年春節(jié)黃金周期間，三亞一些海鮮排擋、出租車及個別景區(qū)提供成本低廉的天價旅游服務。據(jù)羅迪在新浪發(fā)布微博稱：“朋友一家3口前天在三亞吃海鮮，3個普通的菜被宰近4000元。鄰座一哥們指著池里一條大魚剛問價，店家手腳麻利地將魚撈出摔暈，一稱11斤，每斤580元共6000多元。那哥們剛想說理，出來幾個東北大漢，只好收聲認栽。”三亞市政府新聞辦開始表示，春節(jié)黃金周在食品衛(wèi)生、誠信經營等方面沒有接到一個投訴、舉報電話，后來才迫于壓力道歉并展開調查和追究責任。 | Case: During the Spring Festival golden week of 2012, some sea food restaurants, taxies and a few scenic spots charged extremely high prices for low-cost tourism service items. According to information written by Luo Di on the micro-blog of sina.com, "The three-people family of my friend had a meal in a sea food restaurant in Sanya and the family was charged about 4,000 yuan for three common dishes." At first, the information office under the municipal government of Sanya said that it did not receive a single complaint or tip-off in the food sanitation, business credit and other aspects during the Spring Festival golden week, but later, it, under a heavy social pressure, had to apologize, carry out an investigation and call the relevant people to account. |
| 草案規(guī)定：縣級以上人民政府應當指定或者設立統(tǒng)一的旅游投訴受理機構。旅游投訴受理機構接到投訴，應及時進行處理或者移交相關部門處理，并告知投訴者。草案還規(guī)定，旅游者與旅游經營者發(fā)生爭議時，消費者協(xié)會、旅游投訴受理機構和相關主管部門應在雙方自愿的基礎上，依法對旅游者與旅游經營者之間的爭議進行調解。 | Draft tourism law: Every people's government above the county level should appoint or establish an organization of receiving and dealing with tourism complaints. When the organization receives a complaint, it should deal with it in time or transfer it to another relevant organization to deal with it and tell the complainer. The draft also stipulates that when the tourists have a dispute with the tourism business operator, the consumers' association, organization of receiving and dealing with tourism complaints and other relevant administrative departments should mediate the dispute between the two sides on the principle of reaching a consensual agreement. |
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