HP laptops' 'Quality Gate'
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On March 5, more than 170 consumers filed a group complaint over overheated video cards and blackout screens of HP laptops to China's product quality authorities. On March 15,?2010, the Day of?World Consumer?Rights,?China's?Central Television's muckraking report exposed the quality problems of a number of types of HP laptops. In the 12-minute?video coverage, a HP employee?denied any?quality?problems with their laptops, and another emloyee?said?the laptops?went down because of "the horrible cockroaches in students' dorms". Later HP issued an apology and offered an extension of warranty periods for some laptop models, but HP did not respond to consumers' request for a recall of the faulty laptops.
??? HP recalls more notebook computer batteries ????HP still refuse to recall after more flawed pieces found ??? Dodgy service centers take overflow of faulty HP laptops ???China confirms faults with HP laptops ?? HP apologizes for faulty laptops ???Consumers complain about HP notebooks ?? HP 'quality complaint', sign of China's growing awareness of consumer rights |
