Dangdang

Percentage of complaints: 6.73%

Response rate: 5%

Headquartered in Beijing, Dangdang.com is a leading e-commerce company in China and was listed in the New York Stock Exchange in 2010. Founded in 1999, it mainly sells products covering household appliances, cosmetics, digital appliances, books, audio and dozens of clothing, maternal and children’s articles. Most plaintiffs were unsatisfied about the website’s false promotions.