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The Ministry of Railways opened a complaints hotline on Sunday to help resolve grievances more efficiently over the Spring Festival Traffic peak transport period.
All railway bureaus are required to appoint staff to man the hotline, deal with complaints and improve services.

Rail traffic is expected to rise continuously in the lead up to the Spring Festival and peak at around 4 million passengers on February 10, according to the Ministry of Railways.

The complaints hotline numbers for 2007 are listed below.

Harbin Railway Bureau 0451-86429947

Shenyang Railway Bureau 024-62027432, 62025431 (Day); 62028768, 62025432 (Night)

Beijing Railway Bureau 010-51822969 (Day); 51864032 (Night)

Taiyuan Railway Bureau 0351-2692422, 2623119

Hohhot Railway Bureau 0471-2245224, 2242832

Zhenzhou Railway Bureau 0371-68323652, 68321139

Wuhan Railway Bureau 027-51120953

Xi'an Railway Bureau 029-82321657

Jinan Railway Bureau 0531-95105865

Shanghai Railway Bureau 021-51221022

Nanchang Railway Bureau 0791-7026639

Guangzhou Railway Group 020-61323039, 61323732

Liuzhou Railway Bureau 0772-3922842

Chengdu Railway Bureau 028-86439295

Kunming Railway Bureau 0871-6123932, 6123579

Lanzhou Railway Bureau 0931-4920450 (Day); 4922150 (Night)

Urumqi Railway Bureau 0991-7921432

Qinhai Tibet Railway Company 0971-7192550, 7192850

(CRI February 5, 2007)