VIP Service
VIP Service is an important initiative Guizhou has launched with a view to creating a top-notch business environment in China and contributing to the province's high-quality economic and social development. It requires government agencies to provide most considerate services for businesses and individuals.
The business environment assessment of Guizhou started in 2017. The Action Plan of Guizhou Province on Integrated Management of Business Environment and the Plan of Guizhou Province on Improvement of Business Environment were successively issued in 2018 and 2019. In December 2020, Guizhou published the Measures on Further Improving the Business Environment and Better Serving Market Entities. In April 2021, it released the Three-year Action Plan for Developing VIP Service and Building a Top-notch Business Environment. All these are intended to continuously improve the province's business environment, making it one of the best in China.
In August 2020, Guizhou introduced one-stop online government services for businesses and individuals. Since then, government service centers at all levels have saved 2.7 million visits and RMB 54 million in costs for related businesses and individuals.
The province-wide one-stop service reform has produced marked results. Investors in Guizhou now have access to services provided by dedicated people, and there are special channels through which they can make inquiries and voice their concerns. Moreover, the investment service hotline "963555" is set up in all cities and prefectures in the province, further facilitating communication between the government and businesses and improving investor services.
The continuous improvement in business environment results in a growing sense of fulfillment and satisfaction among businesses. According to a third-party assessment report, Guizhou's ranking by business environment in comparison with other economic entities in the world rose from 94th place in 2017 to 58th place in 2019, up 36 places in three years.
貴人服務
“貴人服務”是貴州重點打造的營商服務品牌,含意是要把辦事企業和群眾作為“貴客”“貴人”來對待,打造國內一流營商環境,助力貴州經濟社會高質量發展。
貴州從2017年開始進行營商環境體檢評估,2018年和2019年相繼出臺《貴州省營商環境集中整治行動方案》《貴州省營商環境優化提升工作方案》,2020年12月印發《關于進一步優化營商環境更好服務市場主體的若干措施》,2021年4月印發《打造“貴人服務”建設一流營商環境三年行動計劃》,旨在推動營商環境持續提升,努力打造國內一流營商環境。
2020年8月,貴州首批“全省通辦、一次辦成”事項上線,企業和群眾實現在“家門口”就能辦成事。上線以來,各級政務服務中心為辦事企業和群眾節省跑腿次數270萬次、節約辦事成本5400萬元。
全省“一窗通辦”“一網通辦”“一號服務”改革取得明顯成效。在貴州投資的客商實現了“咨詢有窗口、服務有專人、問題有人管、訴求有渠道”。此外,貴州省投資服務熱線“963555”實現市(州)全覆蓋,進一步暢通政企對接渠道,優化投資咨詢服務。
貴州持續優化營商環境,讓市場主體的獲得感和滿意度不斷提升。第三方評估報告顯示,貴州營商環境與全球經濟體對比排名相當于從2017年的第94位上升到2019年的第58位,三年上升了36位。
